Sending Knowledge articles

Pega Customer Service applications built with Constellation version 24.1 now enable CSRs to browse, read, and send relevant articles to customers through Digital Messaging channels, thereby improving the overall support experience. CSRs can efficiently provide information to customers during private conversations using the Search and Ask Buddy options.

Débutant

Constellation

Anglais

Après avoir terminé ce module, vous pourrez :

Configure the settings to send Knowledge articles directly to customers.

Configure the settings to send relevant responses received from Pega GenAI™ Knowledge Buddy to customers.

Disponible dans la mission suivante :

Pega Digital Messaging v7

Rubriques

Sending Knowledge articles during live conversation

5 mins

Quiz du module

5 mins