Module
Setting up Co-Browse
1 Rubrique
10 mins
Pega Co-Browse offers a visual and collaborative experience. During chat interactions, both the CSR and the customer can view the same webpage, fostering effective collaboration. CSRs can navigate the website with customers, assisting them in finding information, and emphasizing specific elements by clicking on them. This interactive method can expedite issue resolution, boost customer satisfaction, and enable customers to achieve their objectives with support from CSRs.
Débutant
Chat and Messaging
Constellation
Anglais