Business conditions

Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to dynamically configure the behavior of Pega Customer Service™ application. As a result, customer service agents can start interacting with customers with a relevant, consistent, and personalized set of features available to them.

Débutant

App Studio

Anglais

Après avoir terminé ce module, vous pourrez :

Identify features which support the use of business conditions

Create a new business condition

Configure the Suggested actions feature to suggest a specific case type based on the evaluation of a business condition

Appliquez ce que vous avez appris dans le Défi suivant :

Configuring business conditions v4

Disponible dans la mission suivante :

Customer Service Low-Code Developer v9

Rubriques

Business conditions overview

5 mins

Configuring business conditions

10 mins

Quiz du module

5 mins