Search
Organization of work for robots
-
Module
Organization of work for robots
6 Rubriques
55 mins
Pega Robot Manager 8.8 -
Administrators must manage robots and assignment types in Robot Manager to ensure the robotic workforce processes work efficiently. Learn how to use...
Out-of-the-box configurations
-
Module
Out-of-the-box configurations
7 Rubriques
49 mins
-
Robotic System Architects find that clients typically request similar user tasks and processes to develop on projects — for example, automatically...
Pega Customer Service performance considerations
-
Module
Pega Customer Service performance considerations
3 Rubriques
30 mins
Pega Customer Service 8.8 -
Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...
Pega positioning for Business Architects
-
Module
Pega positioning for Business Architects
7 Rubriques
1h 40 mins
-
As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...
Pega Robot Manager Overview
-
Module
Pega Robot Manager Overview
5 Rubriques
30 mins
Pega Robot Manager 8.8 -
Gain an overview of Pega Robot Manager. Determine the technology's best use cases and discover how to use Robot Manager as a control center for your...
Pega Robotic Automation
-
Module
Pega Robotic Automation
6 Rubriques
43 mins
-
Learn the features of Pega Robotic Automation™.
Pega Robotic Process Automation
-
Module
Pega Robotic Process Automation
8 Rubriques
1h 5 mins
-
Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for the technology and differentiate between attended and unattended...
Pega tools that support Scrum for Business Architects
-
Module
Pega tools that support Scrum for Business Architects
6 Rubriques
1h 45 mins
-
Pega Platform™ supports collaboration between the business and IT teams by providing an extensive set of tools within Pega that support the Agile...
Permitting access to Pega Robot Manager
-
Module
Permitting access to Pega Robot Manager
7 Rubriques
45 mins
-
Use access groups, user authentication, and Pega Platform's Dynamic System Settings to grant administrators, developers, and users access to Pega...
Presenting suggestions for agents
-
Module
Presenting suggestions for agents
4 Rubriques
35 mins
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...