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Managing Case relationships for the Business Architect

Monitoring your contact center with Insights

  • Module

    Monitoring your contact center with Insights

    2 Rubriques

    15 mins

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Pausing and resuming Case processing

Pega case management for designers

  • Module

    Pega case management for designers

    10 Rubriques

    1h 50 mins

    Visible to: All users
  • In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Pega Constellation design system

Pega Platform applications

Pega positioning for Business Architects

Pega Process AI overview

Pega tools that support Scrum for Business Architects

Pega UX solution advantages

  • Module

    Pega UX solution advantages

    7 Rubriques

    1h 30 mins

    Visible to: All users
  • This module provides an overview of Pega Platform™ UX solutions and their advantages.

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