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Customer Decision Hub predictions
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Module
Customer Decision Hub predictions
3 Rubriques
35 mins
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Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for Data Scientists who manage...
Defining prediction patterns
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Module
Defining prediction patterns
2 Rubriques
20 mins
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Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...
Initiating a call from a messaging interaction
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Module
Initiating a call from a messaging interaction
1 Rubrique
10 mins
Pega Customer Service 8.8 -
Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...
Pega Low-Code App Factory introduction
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Module
Pega Low-Code App Factory introduction
2 Rubriques
22 mins
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Setting chat and messaging behavior
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Module
Setting chat and messaging behavior
4 Rubriques
35 mins
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Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Running Pega Customer Decision Hub setup wizard
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Défi
Running Pega Customer Decision Hub setup wizard
4 Tâches
45 mins
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U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...