Search
Pega Digital Messaging
-
Mission
Pega Digital Messaging
8 Modules
7 Défis
5 heures 40 mins
-
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Architecture and design during the Prepare phase
-
Module
Architecture and design during the Prepare phase
6 Rubriques
1h 30 mins
-
Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Digital messaging
-
Module
Digital messaging
3 Rubriques
25 mins
-
Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
The Discover phase and your MLP
-
Module
The Discover phase and your MLP
12 Rubriques
1h 55 mins
-
Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...
Pega Express introduction
-
Module
Pega Express introduction
3 Rubriques
20 mins
-
Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...
Pega Express phases
-
Module
Pega Express phases
4 Rubriques
25 mins
-
The Pega Express approach includes four phases to support solution delivery.
Low code during the Build phase
-
Module
Low code during the Build phase
5 Rubriques
55 mins
-
In the Build phase of Pega Express™, you use Pega's low-code development platform to configure and test your application. Pega Platform™ leverages...
Next best action and customer interactions
-
Module
Next best action and customer interactions
2 Rubriques
20 mins
-
The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Pega Express testing and validation
-
Module
Pega Express testing and validation
6 Rubriques
1h 15 mins
-
The goal of the Pega Express™ approach is to deliver a high-quality working system in the simplest, most efficient way possible. Pega Platform™ provid...
The Prepare phase and project kickoff
-
Module
The Prepare phase and project kickoff
7 Rubriques
1h 15 mins
-
The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...