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Pega Collections introduction

  • Module

    Pega Collections introduction

    2 Rubriques

    15 mins

    Pega Customer Service 8.7 Visible to: All users
  • Learn about the pain points in today’s collections market and how Pega Collections addresses them. You also learn to distinguish between the...

Pega Constellation design system

Pega Customer Decision Hub for Collections

  • Module

    Pega Customer Decision Hub for Collections

    6 Rubriques

    45 mins

    Pega Customer Service 8.8 Visible to: All users
  • Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...

Pega Customer Profile Designer

  • Module

    Pega Customer Profile Designer

    4 Rubriques

    50 mins

    Pega Customer Decision Hub 8.6 Visible to: All users
  • Pega Customer Profile Designer allows users to define customer profile data with aggregate properties and summaries, and enables Pega Customer...

Pega Customer Service best practices

  • Module

    Pega Customer Service best practices

    2 Rubriques

    1h

    Visible to: All users
  • Reviews best practices to use when implementing Pega Customer Service™ applications. Learn about the low-code application development techniques...

Pega Customer Service overview

Pega Customer Service performance considerations

  • Module

    Pega Customer Service performance considerations

    3 Rubriques

    30 mins

    Pega Customer Service 8.8 Visible to: All users
  • Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

Pega Diagnostic Center overview

  • Module

    Pega Diagnostic Center overview

    3 Rubriques

    50 mins

    Visible to: All users
  • Learn how to log on to PDC and view information about your applications.

Pega Email Bot configuration

  • Module

    Pega Email Bot configuration

    3 Rubriques

    45 mins

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...

Pega Express CDH Delivery

  • Module

    Pega Express CDH Delivery

    1 Rubrique

    20 mins

    Pega Customer Decision Hub 8.5 Visible to: All users
  • Customer Decision Hub (CDH) as a strategic application follows the Pega Express™ delivery approach. Use the Pega Express delivery approach as an...

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