Search
Pega Collections introduction
-
Module
Pega Collections introduction
2 Rubriques
15 mins
Pega Customer Service 8.7 -
Learn about the pain points in today’s collections market and how Pega Collections™ addresses them. You also learn to distinguish between the...
Pega Constellation design system
-
Module
Pega Constellation design system
2 Rubriques
30 mins
-
This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...
Pega Customer Decision Hub for Collections
-
Module
Pega Customer Decision Hub for Collections
6 Rubriques
45 mins
Pega Customer Service 8.8 -
Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...
Pega Customer Profile Designer
-
Module
Pega Customer Profile Designer
4 Rubriques
50 mins
Pega Customer Decision Hub 8.6 -
Pega Customer Profile Designer allows users to define customer profile data with aggregate properties and summaries, and enables Pega Customer...
Pega Customer Service best practices
-
Module
Pega Customer Service best practices
2 Rubriques
1h
-
Reviews best practices to use when implementing Pega Customer Service™ applications. Learn about the low-code application development techniques...
Pega Customer Service overview
-
Module
Pega Customer Service overview
3 Rubriques
20 mins
-
This module provides an overview of the features and capabilities of Pega Customer Service™. Learn how to conduct an interaction as a customer service...
Pega Customer Service performance considerations
-
Module
Pega Customer Service performance considerations
3 Rubriques
30 mins
Pega Customer Service 8.8 -
Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...
Pega Diagnostic Center overview
-
Module
Pega Diagnostic Center overview
3 Rubriques
50 mins
-
Learn how to log on to PDC and view information about your applications.
Pega Email Bot configuration
-
Module
Pega Email Bot configuration
3 Rubriques
45 mins
Pega Platform 8.8 -
Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...
Pega Express CDH Delivery
-
Module
Pega Express CDH Delivery
1 Rubrique
20 mins
Pega Customer Decision Hub 8.5 -
Customer Decision Hub (CDH) as a strategic application follows the Pega Express™ delivery approach. Use the Pega Express delivery approach as an...