Search
Creating a case from an email
-
Défi
Creating a case from an email
4 Tâches
20 mins
-
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Creating reports that combine data from multiple classes
-
Défi
Creating reports that combine data from multiple classes
2 Tâches
30 mins
-
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate Cases...
Routing email based on content
-
Défi
Routing email based on content
4 Tâches
15 mins
-
U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...
Running Pega Customer Decision Hub setup wizard
-
Défi
Running Pega Customer Decision Hub setup wizard
4 Tâches
45 mins
-
U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...
Suggesting a reply based on email content
-
Défi
Suggesting a reply based on email content
4 Tâches
15 mins
-
Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...