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Configuring a coaching tip
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Défi
Configuring a coaching tip
2 Tâches
15 mins
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You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Updating a dialog
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Défi
Updating a dialog
2 Tâches
15 mins
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As a manager, you want customer service agents to have more of a personal touch when communicating with customers. You want agents to use the customer...