Guiding a customer service agent with dialogs

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Beginner

Agent Desktop

Inglese

After completing this module, you should be able to:

Create a dialog for customer service agents

Configure a dialog to appear conditionally

Disponibile nelle seguenti missioni:

Customer Service Low-Code Developer v5

Topics

Dialogs

5 mins

Modifying an existing dialog

5 mins

Module Quiz

5 mins