Pega Customer Service overview

This module provides an overview of the features and capabilities of Pega Customer Service™. Learn how to conduct an interaction as a customer service agent and handle requests for a customer.

Beginner

Inglese

After completing this module, you should be able to:

Describe a typical customer service interaction

Conduct an interaction

Disponibile nelle seguenti missioni:

Pega Customer Service Foundation v5

Topics

Customer service business scenario

10 mins

Conducting an interaction

5 mins

Module Quiz

5 mins