Assigning and completing work

Understanding the Pega Platform™ features that transform workflows by automating the process of assigning and completing work is essential. These features enable the design of solutions that orchestrate workflow across functional teams, support collaborative work, enhance customer experience, and drive organizational effectiveness.

In this module, you will learn how assignments are routed to the best-available user, how creating cross-functional work groups and leveraging Pega's approval process can improve operational efficiency, and how Service Level Agreements help ensure timely work completion.

Beginner

Case Management

Inglese

After completing this module, you should be able to:

Describe the business value of Pega's workflow automation features associated with routing and approvals.

Explain the importance of work groups in improving process efficiency.

Differentiate between the goal and deadline intervals relative to Service-Level Agreements.

Explain the role of Case Urgency in ensuring work is completed on time.

Topics

Assignment routing

15 mins

Cross-functional Work Groups

10 mins

Work approval

10 mins

Service-Level Agreements

10 mins

Module Quiz

10 mins