AI recommendations for Pega Knowledge Buddy

This module explains how the recommendations engine analyzes customer service representative (CSR) feedback, generates recommendation cases to identify content gaps, and enables knowledge authors to update content, turning everyday customer service interactions into opportunities to improve your knowledge base.

Intermediate

Inglese

After completing this module, you should be able to:

Describe how the recommendations engine analyzes CSR feedback to generate targeted content improvement suggestions.

Review and act on AI-generated recommendations by using the AI Recommendations landing page and the content-level view

Use the Preview Buddy feature in the Knowledge Buddy portal to review responses after updating content.

Disponibile nelle seguenti missioni:

Pega Knowledge Buddy v4

Topics

The AI recommendations feature

5 mins

Improving content with AI recommendations

5 mins

Module Quiz

5 mins