Mission
Pega Knowledge Buddy
6 Modules
6 Challenges
4 hrs 45 mins
This mission will provide you with an opportunity to gain insight into Knowledge Buddies and Pega GenAI. Learn about the technical aspects of AI prompt management and testing, and get hands-on practice at creating and customizing your own Buddies to suit your specific organizational needs.
Learn how Buddies ingest data sources, as well as how to install and troubleshoot a Pega Knowledge Buddy.
Pega Knowledge Buddy overview
-
Module
Pega Knowledge Buddy overview
6 Topics
45 mins
-
Explore the features of Pega Gen AI Knowledge Buddy™, an AI-powered assistant that makes your knowledge base more accessible by providing answers and...
Creating a Knowledge Buddy
-
Challenge
Creating a Knowledge Buddy
2 Tasks
10 mins
-
As a Knowledge Buddy manager, you are tasked with creating a new Buddy for Pega Academy users. The Buddy should be able to answer any question it...
Creating Knowledge Buddy content
-
Challenge
Creating Knowledge Buddy content
3 Tasks
5 mins
-
Users in your organization have reported that the Knowledge Buddy you created does not answer one of the more commonly received questions about the...
Content ingestion and Data management for Pega Knowledge Buddy
-
Module
Content ingestion and Data management for Pega Knowledge Buddy
8 Topics
55 mins
-
Pega Knowledge Buddy™ relies on well-structured content to generate accurate, role-appropriate responses. This module explains how content is ingested...
Pega Knowledge Loader
-
Module
Pega Knowledge Loader
2 Topics
15 mins
-
The Pega Knowledge Loader™ application connects external content repositories to Pega Knowledge Buddy, automating the import and synchronization of...
Creating a new Knowledge Buddy version
-
Challenge
Creating a new Knowledge Buddy version
4 Tasks
5 mins
-
As a Buddy Manager, you are tasked with creating a new version of an existing Pega Knowledge Buddy™. In preparation for the knowledge authors to begin...
Using Pega Knowledge to create Knowledge Buddy content
-
Challenge
Using Pega Knowledge to create Knowledge Buddy content
5 Tasks
10 mins
-
Users in your organization have reported that the Knowledge Buddy you created does not answer one of the more commonly received questions from your...
Buddy prompt management
-
Module
Buddy prompt management
3 Topics
20 mins
-
In this module, you will explore best practices around prompting for Pega Gen AI Knowledge Buddy™. Learn how to update an already existing Buddy with...
Testing Buddy prompts
-
Challenge
Testing Buddy prompts
6 Tasks
30 mins
-
Note: This challenge assumes that you have completed the previous challenges in the Pega Knowledge Buddy mission and shares the practice environment with...
Knowledge Buddy integration
-
Module
Knowledge Buddy integration
4 Topics
30 mins
-
This module provides an overview of the possibilities of integrating a Pega Gen AI Knowledge Buddy™ in an application. Learn about the required...
Adding Knowledge Buddy to the Knowledge Management widget in the Interaction Portal
-
Challenge
Adding Knowledge Buddy to the Knowledge Management widget in the Interaction Portal
1 Task
5 mins
-
U+ Bank wants its customer service representatives (CSRs) to have easy access to Pega GenAI™ Knowledge Buddy as they work. As an application developer...
AI recommendations for Pega Knowledge Buddy
-
Module
AI recommendations for Pega Knowledge Buddy
2 Topics
15 mins
-
This module explains how the recommendations engine analyzes customer service representative (CSR) feedback, generates recommendation cases to...
