Arbitrating between actions

After applying engagement policy rules, a customer may still qualify for more than one action. Learn how every Next-Best-Action weighs customer needs against business objectives to optimize decisions based on priorities set by the business.

初級

英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Describe what action arbitration is and how it works

Explain how customer needs and business objectives are considered during arbitration

Prioritize actions based on AI

Prioritize actions based on AI & business levers

このモジュールで学習したことは、下記のチャレンジで実践できます。

Prioritizing actions using AI v4 Prioritizing actions with business levers v4

トピック

Action arbitration

10 分

Action prioritization with AI

15 分

Prioritizing actions with business levers

5 分

モジュールクイズ

5 分