Coexistence for Constellation service requests

Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™ Constellation application in addition to your Pega Customer Service for UI-Kit application and seamlessly share workflows, data, and actions across them. Pega Web Embed technology makes the Constellation service requests available in the UI-Kit portals, allowing CSRs to process work for Pega Platform applications with different architectures using a single interface.

上級

Constellation

英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Identify the business scenario of processing Constellation service requests in the Theme UI-Kit Interaction Portal.

Configure the remote Constellation application and Return Product service request for coexistence.

Configure authentication of the Pega Web Embed channel.

Configure the local Theme UI-Kit application and Return Product service request for coexistence.

Perform the mapping of properties between the local and remote service requests.

このモジュールは、下記のミッションにも含まれています。

Customer Service Developer v7

トピック

Processing Constellation service requests in Theme UI Kit Interaction Portal business scenario

5 分

Setting up the remote Constellation application and service request

10 分

Configuring authentication of the Pega Web Embed channel

5 分

Setting up the local Theme UI-Kit application and service request

10 分

Mapping service requests and properties between the remote and the local applications

5 分

モジュールクイズ

5 分