Configuring service cases for agents

Pega Customer Service™ applications include a set of predefined case types also known as a service case or a service request. Each case contains one or more processes that are extended or created to meet your business requirements. In this course, you will learn how to create new cases and configure them so they are available to customer service agents.

中級

英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Add a service case to a channel

Use an Intent When rule to determine the visibility of a service case

このモジュールは、下記のミッションにも含まれています。

Customer Service Low-Code Developer v1

トピック

Service cases

5 分

Configuring a service case

5 分

モジュールクイズ

5 分