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モジュール

Content administration

10 トピック

1時間 45 分

表示の対象:All users Applies to: Pega Customer Service '23, Pega Knowledge '23

Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and manage autotagging for better content organization. Create content types, templates, and snippets to streamline article creation, maintain consistency, and maximize reuse.

初級
Generative AI
英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Group and classify content with taxonomy categories.
Apply content templates to streamline content creation.
Use snippets to improve content reuse.
Create, edit, and delete content types.
Organize help content creation around content types.
Enable auto-tagging to identify relevant topics and related tags.

このモジュールは、下記のミッションにも含まれています。

Pega Knowledge v5

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