Defining customer engagement policies

Engagement policies are the set of conditions such as eligibility, applicability, and suitability that qualify an offer or a group of offers for a customer. As a result of engagement rules, customers will see only those offers that the organization believes they should be exposed to.

初級

英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Define engagement policy conditions in Next-Best-Action Designer at the action group level

Define engagement policy conditions at the action level

Differentiate between eligibility, applicability, and suitability conditions

このモジュールは、下記のミッションにも含まれています。

Cross-Sell on the Web v1

トピック

Customer engagement policies

10 分

Defining eligibility, applicability, and suitability rules

10 分

モジュールクイズ

5 分