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Duplicate and temporary cases


4 トピック

30 分

Pega Platform 8.5
Visible to: All users
中級 Pega Platform 8.5 Case Management 英語
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Learn how to configure the search duplicate cases feature to identify duplicate cases in the system. This feature allows users to decide which case is redundant and should be removed from the process. You learn the purpose of temporary cases and to identify use cases for temporary cases.


Describe situations in which users might submit duplicate cases
Describe the search duplicate cases logic and how it identifies duplicate cases
Configure a search for duplicate cases
Describe the purpose of a temporary case
Identify use cases for temporary cases


Senior System Architect

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