Getting started with Digital Messaging

In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn the importance of creating a self-service application on top of the Pega Customer Service™ self-service application that contains your Digital Messaging configurations, which provide contextual, bot-driven guidance during the initial customer interactions.

Finally, learn how to create a Digital Messaging interface to respond to various service requests received from several different digital channels.

初級

英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Define Digital Messaging and list its supported messaging platforms.

Learn the Pega Customer Service architecture and application stack of your self-service application.

Create a Digital Messaging interface .

このモジュールは、下記のミッションにも含まれています。

Pega Digital Messaging v3

トピック

Digital Messaging overview

5 分

Pega Customer Service Architecture

5 分

Creating a Digital Messaging channel interface

5 分

モジュールクイズ

5 分