Work assignment

A case is often assigned to a user to complete a task. For example, an employee expense requires approval by the manager of a cost center or a refund is processed by a member of the accounting team.

In this module, you learn how to leverage work parties in routing and how to customize the Get Next Work functionality to fulfill the requirements.

上級

英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Compare push routing to pull routing

Leverage work parties in routing

Explain the default Get Next Work functionality

Customize Get Next Work

このモジュールは、下記のミッションにも含まれています。

Lead System Architect v1

トピック

Push routing and Pull routing

10 分

Leveraging work parties in routing

7 分

Get Next Work feature

10 分

Get Next Work customization

5 分

Alternative ways to find work

20 分

モジュールクイズ

5 分