Controlling Case workflow

Understanding Pega's out-of-the-box features for controlling the workflow allows you to design for multiple pathways through the Case Lifecycle to achieve the desired business outcome. 

In this module, you learn to create flexible workflows using automated decisions, conditional execution, and optional actions. 

初級

Case Management

英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Differentiate between a Process and a Process flow.

Describe various automation shapes.

Describe how conditions and decision points affect Case processing.

Identify the three parts of a When Condition rule.

Skip a Process or a Stage in a Case.

Explain the role of optional actions in a Case workflow.

トピック

Processes and Process Flows

15 分

Automation shapes in the Process Flow

10 分

Automating Decisions in the Process Flow

10 分

Conditional execution

20 分

Skipping a Stage or Process

10 分

Optional actions in workflow

5 分

モジュールクイズ

10 分