ミッション
Email Bots for Pega Customer Service
8 モジュール
3 時間 50 分
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound emails and provide quicker, more efficient responses to customer requests. As the Pega Email Bot learns from processing emails, you can completely automate some email cases.
このモジュールは、下記のミッションにも含まれています。
Intelligent email
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モジュール
Intelligent email
5 トピック
30 分
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Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and...
Routing email based on content
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モジュール
Routing email based on content
3 トピック
25 分
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Creating a Case from email
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モジュール
Creating a Case from email
3 トピック
25 分
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Email attachments analysis
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モジュール
Email attachments analysis
2 トピック
15 分
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This module introduces the configuration possibilities and capabilities of email attachments analysis in Pega Email Bot™. You learn how the system...
Training the email bot
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モジュール
Training the email bot
3 トピック
25 分
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Outbound emails
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モジュール
Outbound emails
5 トピック
30 分
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Use outbound email features in Pega Customer to manage customer communications across various interaction types. Initiate outbound emails from phone...
Agentic Email Bot
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モジュール
Agentic Email Bot
6 トピック
35 分
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The Agentic Email Bot module introduces AI-powered email automation that enables intelligent, context-aware email interactions. Learn how to create...
Prioritizing email work with Get Next Email
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モジュール
Prioritizing email work with Get Next Email
2 トピック
15 分
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The Prioritizing email work with Get Next Email module introduces the Get Next Email feature and its role in prioritizing email interactions in Pega...
