Managing Case relationships

Understanding Case relationships enables you to design Pega Platform™ solutions that solve complex business processes using focused, modular Case Types orchestrated to work together and achieve the desired strategic outcome.  

In this module, you explore the business value of creating parent and child Case relationships, as well as increasing operational efficiency by identifying duplicate Cases.

初級

Case Management

英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Describe the role of the parent and child Case relationship for managing workflow complexity.

Explain the business value in creating child Cases.

Identify the context for using Wait steps to manage Case dependencies.

Explain how the search duplicate Case logic identifies duplicate Cases.

このモジュールは、下記のミッションにも含まれています。

Solution Builder Foundations v1

トピック

Child Cases

10 分

Case workflow dependency

10 分

Duplicate search

5 分

モジュールクイズ

10 分