Working with Voice AI models

You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support, you can update the AI model that the Speech Service uses for transcription. You can also train the models for Pega Customer Service™ to suggest cases and knowledge articles.

初級

英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Customize the AI model that the Speech Service uses to transcribe customer conversations.

Train the natural language processing (NLP) models that Pega Customer Service uses to suggest cases and knowledge articles and to autofill form fields.

このモジュールは、下記のミッションにも含まれています。

Pega Voice AI v6

トピック

Voice AI models

5 分

Training the NLP model

5 分

モジュールクイズ

5 分