Planning your project

This module provides implementation leaders and project managers with the essential tools and methodologies to plan a Pega Customer Service™ modernization initiative. Participants learn how to establish a solid foundation for implementation by making strategic decisions that align technology features with business objectives, ensuring maximum value delivery through a phased approach.

初級

英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Prioritize Channel and Line of Business

Enable the implementation team

Create a phased implementation strategy

Evolve centers of excellence

このモジュールは、下記のミッションにも含まれています。

Transitioning Pega Customer Service to Constellation v1

トピック

Customer qualification for Pega Constellation Transition

5 分

Implementation plan

5 分

Case type transition strategy

5 分

Data model considerations

5 分

Reporting considerations

5 分

Creating an Insight from Pega Process Fabric Hub

5 分

モジュールクイズ

15 分