Using Customer Simulator to train CSRs

The Customer Simulator application lets you simulate real customer interactions in your Digital Messaging and Voice AI channels. CSRs use simulations to practice and improve their skills in a safe environment, boosting their performance and customer service quality. You set up different scenarios and personas for training purposes, and then run simulations to obtain real-time insights on CSR performance.

初級

英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Configure scenarios for Customer Simulator.

Run a simulation to train your CSRs in handling customer interactions.

このモジュールは、下記のミッションにも含まれています。

Pega Customer Service Foundation v9

トピック

Customer Simulator overview

10 分

Customer Simulator demo

5 分

Creating and running a customer simulation

5 分

Setting up Customer Simulator

15 分

モジュールクイズ

5 分