Using Pega GenAI Blueprint in Pega Customer Service

This module details on how Pega GenAI Blueprint, a generative AI-powered platform transforms enterprise application development from weeks to hours. Through conceptual foundations, technical deep-dives, and hands-on implementation using a realistic banking scenario, learners master Blueprint's collaborative SaaS workspace capabilities and acquire the strategic understanding and practical skills necessary to build a Pega Customer service Application.

初級

英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Evaluate Pega GenAI Blueprint as a digital transformation tool for application design acceleration while maintaining alignment with business requirements.

Create Pega GenAI Blueprint for a Pega Customer Service application and import it into Pega platform to generate a functional application

Analyze the complete service request lifecycle in Pega Customer Service applications by comparing Blueprint generated workflows with imported platform implementations

このモジュールで学習したことは、下記のチャレンジで実践できます。

Using Pega GenAI Blueprint to create a Customer Service application v2 Using Pega GenAI Blueprint to extend a Customer Service application to include a new Service request v1

このモジュールは、下記のミッションにも含まれています。

Pega Customer Service Foundation v9 Pega Customer Service Implementation v5

トピック

Pega Blueprint overview

5 分

Creating a Pega Customer Service application using Pega GenAI Blueprint

5 分

Service requests

5 分

モジュールクイズ

5 分