Setting up Pega GenAI Sales Simulator

The AI-powered Sales Simulator feature in Pega Sales Automation™ helps sales representatives improve conversation quality and effectiveness through realistic role-play sessions. The role-play feature is available in Case Records and supports training by simulating diverse customer personalities, issues, and levels of difficulty. Each session generates a dedicated Role-play Case that includes a transcript, performance rating, coaching feedback, and an audio recording. The Sales Simulator supports Opportunity, Appointment, Lead, and Contact Case Types by default.

初級

Generative AI

英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Explain Sales Simulator.

Create a custom role-play scenario for an Opportunity Case.

Run the role-play scenario to help sales representatives practice handling unique sales situations.

このモジュールは、下記のミッションにも含まれています。

Pega Sales Automation Foundation v11

トピック

Sales Simulator overview

5 分

Creating and running a role-play scenario for an Opportunity Case Type

10 分

モジュールクイズ

5 分