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Customer Service Developer

  • ミッション

    Customer Service Developer

    1 ミッション

    6 モジュール

    6 チャレンジ

    13 時間

    Visible to all users
  • In this misson, students learn how to customize a Pega Customer Service™ application. Students use Dev Studio to create customer composite tabs...

Customer Service Low-Code Developer

  • ミッション

    Customer Service Low-Code Developer

    2 ミッション

    8 モジュール

    8 チャレンジ

    10 時間 10 分

    Visible to all users
  • Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...

Email Bots for Pega Customer Service

  • ミッション

    Email Bots for Pega Customer Service

    4 モジュール

    3 チャレンジ

    2 時間 40 分

    Visible to all users
  • Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Pega Call

  • ミッション

    Pega Call

    6 モジュール

    2 時間 45 分

    Visible to all users
  • Learn how Pega Call ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...

Pega Cosmos Designer

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    Pega Cosmos Designer

    5 モジュール

    6 時間 21 分

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  • The Pega Cosmos Designer Mission prepares you to conceptualize, plan, and prototype designs for a Pega application using the Pega Cosmos design system...

Pega Customer Decision Hub Foundation

  • ミッション

    Pega Customer Decision Hub Foundation

    3 モジュール

    4 チャレンジ

    2 時間 35 分

    Visible to all users
  • Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...

Pega Customer Service Foundation

Pega Sales Automation Foundation

User Experience (UX) Design

  • ミッション

    User Experience (UX) Design

    4 モジュール

    2 時間 8 分

    Visible to all users
  • The User Experience (UX) Design mission is an advanced mission for senior system architects who have passed LSA readiness are ready to take on the...

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