Search | Pega Academy

Skip to main content

- Get Started with Community
  
  Tools and knowledge to help you succeed.
- Get Inspired
- Get Involved
- What's New
- Browse Documentation
- Design Pattern Library
- Visit Pega Documentation
- Stay Current
- Products
- Concepts
- Learn
  - My Training
    - My Dashboard
  - Find Training
- Certifications
  - Get Certified
  - Find Certifications
    - Verify a Certification
    - Find Pega Certified Professionals
- About
  - Learning
  - Programs
- Welcome to the new Pega Academy!
- Visit Pega Academy
- Get Support
- Support Resources
- Manage Support Tickets
- Browse the Marketplace
- Get Involved with Marketplace
- Visit Pega Marketplace

- Pega.com
  
  Explore solutions, events, and customers
  
  PegaWorld iNspire
  
  Register for our flagship virtual event
  
  Partners
  
  Discover program benefits and enablement resources
  
  Marketplace
  
  Extend Pega with components and apps
  
  My Pega
  
  Manage your organization's relationship with Pega
  
  Pega Community
  
  Drive success with centralized content and resources
  
  Documentation
  
  Find product guides and reference docs
  
  Academy
  
  Complete missions, earn badges, and stay current
  
  Forums
  
  Ask questions and help other Pega professionals
  
  Design Pattern Library
  
  Explore common implementation patterns
  
  Pega Cosmos Design System
  
  Browse library of UI/UX templates, patterns, and components
  
  Careers
  
  Pega Support

- Log in or sign up to set up user profile.
- Log in or sign up to set up personalized notifications.

Search

Looking for instructor-led training?

View Class Schedule

Business Architect

(Clear filters)

Language

English

Library

Product Training

Type

Mission

Skill Level

Beginner

Product

Role

Business Architect

Lead System Architect

Senior System Architect

Solutions Consultant

Solutions Consulting Manager

Solutions Engineer

System Architect

Customer Service Low-Code Developer

ミッション

Customer Service Low-Code Developer

2 ミッション

9 モジュール

9 チャレンジ

11 時間 15 分

Pega Customer Service 8.6 Pega Customer Service 8.5 Pega Customer Service 8.4
Visible to all users
Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...

Email Bots for Pega Customer Service

ミッション

Email Bots for Pega Customer Service

4 モジュール

3 チャレンジ

2 時間 40 分

Pega Customer Service 8.7 Pega Customer Service 8.6 Pega Customer Service 8.4
Visible to all users
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

About Pegasystems

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.

Join the conversation

Twitter
Facebook
Linkedin
Youtube

Company

About Pega
Office Locations
Careers
Contact Us

Pega Sites

Pega Community
Pega Academy
Pega Collaboration Center
Pega Marketplace
PegaWorld
Blog

Legal

Terms of Use
Support
Glossary
Privacy
Trademarks

©2022 Pegasystems Inc.

Open in new window

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Google Chrome
Mozilla Firefox
Microsoft Edge

Close Deprecation Notice Close Deprecation Notice