Mission
Pega Collections
4 Modules
2 hrs 10 mins
Streamline your collections operations with Pega Collections. Gain an understanding of the architecture and integration of Pega Customer Service™ and Pega Customer Decision Hub™ in Pega Collections. Explore the high-level decisions that are critical when implementing Pega Collections in organizations that are involved in debt collection, how to navigate the Pega Customer Service application in the context of collections case management, and how to use the Next-Best-Action Designer to create intelligent contact strategies.
Pega Collections introduction
-
Module
Pega Collections introduction
2 Topics
15 mins
-
Learn about the pain points in today’s collections market and how Pega Collections™ addresses them. You also learn to distinguish between the...
Pega Collections application
-
Module
Pega Collections application
2 Topics
10 mins
-
Understand the architecture of Pega Collections, and learn how Pega Blueprint can help you design, customize, and build a Collections application to...
Collections operations life cycle
-
Module
Collections operations life cycle
5 Topics
45 mins
-
Learn about the most important stages in the implementation of the collections application. Starting with defining the criteria for the collections...
Pega Customer Decision Hub for Collections
-
Module
Pega Customer Decision Hub for Collections
6 Topics
50 mins
-
Pega Collections uses the AI-powered decision-making features of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn...
