Mission
Pega Collections
4 Modules
2 Challenges
3 hrs 30 mins
Streamline your collections operations with the three Pega Collection products: Pega Collections for Financial Services, Pega Collections Horizontal, and Next-Best-Action Collections. Gain an understanding of the architecture and integration of Pega Customer Service™ and Pega Customer Decision Hub™ in Pega Collections. Explore the high-level decisions that are critical when implementing Pega Collections in organizations that are involved in debt collection, how to navigate the Pega Customer Service application in the context of collections case management, and how to use the Next-Best-Action Designer to create intelligent contact strategies.
Pega Collections introduction
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Module
Pega Collections introduction
2 Topics
15 mins
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Learn about the pain points in today’s collections market and how Pega Collections™ addresses them. You also learn to distinguish between the...
Collections operations life cycle
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Module
Collections operations life cycle
6 Topics
55 mins
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Learn about the most important stages in the implementation of the collections application. Starting with defining the criteria for the collections...
Interaction Portal for Pega Collections
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Module
Interaction Portal for Pega Collections
5 Topics
55 mins
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Learn about the views and sections of the Interaction Portal in Pega Collections™, which address the specific needs of the CSRs and managers of...
Pega Customer Decision Hub for Collections
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Module
Pega Customer Decision Hub for Collections
6 Topics
45 mins
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Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...
Configuring payment plans
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Challenge
Configuring payment plans
2 Tasks
10 mins
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U+Bank wants its CSRs to offer a new payment plan to customers who are in collections. The payment plan consists of four equal payments made over one...
Configuring payment reminders
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Challenge
Configuring payment reminders
4 Tasks
20 mins
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U+Bank is implementing an automated payment reminder system using Pega Collections™. The objective is to send timely reminders to customers who have...
