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Module

Interaction Portal for Pega Collections

5 Topics

55 mins

 Pega Customer Service 8.7 Visible to: All users
Beginner Pega Customer Service 8.7 English

Learn about the views and sections of the Interaction Portal in Pega Collections™, which address the specific needs of the CSRs and managers of collections operations.

After completing this module, you should be able to:

Locate the collections-specific sections of the My Work view.
Select the manual and dialer queues for outbound calling.
Identify the sections of the Summary view which are relevant to collections.
Interpret the collections-specific dashboard widgets.
Identify payment and non-payment related collections service requests.

Available in the following mission:

Pega Collections v1

Topics

The My Work view

5 mins

Outbound calling

15 mins

Reporting and key performance indicators in Pega Collections

5 mins

Collections service requests – payments

15 mins

Collections service requests – other

10 mins

Module Quiz

5 mins

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