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Mission

Pega Common Data Model

5 Modules

3 Challenges

3 hrs 13 mins

Visible to: All users Applies to: Pega Customer Service '25

In this mission, you learn about the Pega Common Data Model, which can provide the data and integration layer for your Pega application. You will understand how the Common Data Model facilitates application development by providing a comprehensive framework that includes: 

  • An Industry-Specific Data Model: Centered around core entities like Account (the customer), Contact (the people), and Service Account (products, policies, or contracts), the model is extended for various industries, providing a relevant starting point. 
  • Best-Practice Patterns: The model incorporates proven, performance-tested solutions for typical challenges, including data retrieval, CRUD (Create, Read, Update, Delete) operations, external integrations, and reference data management. 
  • Development Accelerators: The framework provides tools and utilities, from a Data and Integration Designer case, data loader templates and test cases to a complete Data Portal, designed to reduce manual effort and jumpstart your build. 

Using the Common Data Model is not mandatory when building applications directly on Platform. For strategic applications (for example, Customer Service) that are built by using the Common Data Model, refer to the respective application's instructions for mandatory uses. 

Intermediate
English

Available in the following mission:

Customer Service Developer v9

Getting started with the Common application

  • Module

    Getting started with the Common application

    5 Topics

    35 mins

  • The Common Application provides a Pega-developed Data Model that can provide the data and integration layer for your Pega applications.  The model...

Data and Integration Designer

  • Module

    Data and Integration Designer

    3 Topics

    20 mins

  • The Data and Integration Designer tool streamlines data management and integration, which can make it easier for organizations to adapt their systems...

Adding a property to an existing entity

  • Challenge

    Adding a property to an existing entity

    1 Task

    10 mins

  • After reviewing the Common Data Model, you conclude that you need to extend the model by adding a property to show the Instagram account information...

Entities and their relationships

  • Module

    Entities and their relationships

    2 Topics

    25 mins

  • In a data model, entities describe an object, such as a person or an item, by grouping a set of related fields. Products, accounts, and transactions...

Design patterns

  • Module

    Design patterns

    2 Topics

    20 mins

  • The Common Data Model uses design patterns for entities and reference data to provide a consistent architecture to enable use of your data across...

Sourcing data

  • Module

    Sourcing data

    3 Topics

    30 mins

  • Common Data Model is designed to act as a system of record for entities but can also connect to external systems of record. You can integrate with...

Integrating an external data source

  • Challenge

    Integrating an external data source

    3 Tasks

    25 mins

  • A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data used by the Contact...

Adding an entity

  • Challenge

    Adding an entity

    3 Tasks

    20 mins

  • After reviewing the Common Data Model, you concluded that you must extend it with an entity for contract data. Based on the requirements of your...

mission badge: Pega Common Data Model

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