Agentic Email Bot

The Agentic Email Bot module introduces AI-powered email automation that enables intelligent, context-aware email interactions. Learn how to create and configure an Agentic Email Channel, build an AI agent, integrate a Knowledge Buddy for semantic search and intelligent responses, enable agentic assignment processing, and configure automatic responses for escalated email cases. These capabilities help automate routine tasks, reduce manual effort, and deliver faster, more consistent email experiences.

Beginner

English

After completing this module, you should be able to:

Describe the features and benefits of Agentic Email Bot.

Create an Agentic Email Channel interface.

Build an agent for an Agentic Email Bot interface.

Integrate a Knowledge Buddy instance to enable intelligent email handling and semantic search.

Enable Agentic Assignment Processing.

Configure automatic responses for escalated email cases.

Available in the following missions:

Pega Email Bot Foundation v6 Email Bots for Pega Customer Service v10

Topics

Agentic Email Bot overview

5 mins

Creating an Agentic Email Channel interface

5 mins

Creating an agent for an Agentic Email bot interface

5 mins

Setting up a Knowledge Buddy for an Agentic Email bot

5 mins

Agentic processing of Assignments

5 mins

Automatic escalated email response

5 mins

Module Quiz

5 mins