Setting up a Knowledge Buddy for an Agentic Email bot

This topic describes you how to configure and reference a Knowledge Buddy instance to enable intelligent email handling and semantic search features for an Agentic Email bot.

To reference your Knowledge Buddy instance in the pyKnowledgeBuddy tool, in the header of Infinity Studio, search for and open the pyKnowledgeBuddy tool Rule.

In the pyKnowledgeBuddy Rule, click the Action tab.

In the Buddy Name list, select the instance of Knowledge Buddy for your Agentic Email bot. In this example, customer_service_buddy.

Click Save as and override the extension of the pyKnowledgeBuddy Rule in your application Ruleset.

In the header of Infinity Studio, click the application name, and then click Settings > Configurations.

On the Configurations landing page, expand the Knowledge Buddy - Widget configuration set.

Reference your Knowledge Buddy in the Default Knowledge Buddy for queries configuration setting.

In the Default Knowledge Buddy for queries row, click the Gear icon.

In the Configure setting dialog box, in the field next to the Default value list, select Constant, and then enter the name of your Knowledge Buddy instance for your Agentic Email bot. In this example, customer_service_buddy.

Click Submit.

Reference your Knowledge Buddy in the Default Knowledge Buddy for Semantic search configuration setting.

In the Default Knowledge Buddy for Semantic search row, click the Gear icon.

In the Configure setting dialog box, in the field next to the Default value list, select Constant, and then enter the name of your Knowledge Buddy instance for your Agentic Email bot. In this example, customer_service_buddy.

Click Submit.

You have reached the end of this demonstration.