Analyzing Idle time

Learn how Pega Task Mining detects idle time and how to analyze idle time patterns to uncover capacity gains and reduce burnout risk. 

Beginner

English

After completing this module, you should be able to:

Define how Pega Task Mining measures idle time, including the default threshold and activities that start and end idle time.

Differentiate planned idle time from unplanned idle time using off-computer codes to support accurate productivity analysis.

Analyze idle time in the Opportunities and Timeline views.

Set realistic idle time expectations.

Available in the following mission:

Pega Task Mining v1

Topics

Idle time

5 mins

Off Computer Codes

5 mins

Module Quiz

5 mins