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Module

Approving and publishing Pega Knowledge content

2 Topics

15 mins

Pega Customer Service 8.7
Visible to all users
Beginner Pega Customer Service 8.7 Pega Knowledge 8.7 English

Learn about the process and the roles involved in approving and publishing draft content for Pega Knowledge. You also learn how to reject content, add rejection information, and then route the content back to the original author or a shared workbasket.

After completing this module, you should be able to:

Approve or reject draft content.
Publish or reject approved content.

Practice what you learned in the following Challenge:

Pega Knowledge authoring

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