Module
Approving and publishing Pega Knowledge content
2 Topics
15 mins
Pega Customer Service 8.7
Beginner
Pega Customer Service 8.7
Pega Knowledge 8.7
Pega Knowledge 8.8
English
Learn about the process and the roles involved in approving and publishing draft content for Pega Knowledge. You also learn how to reject content, add rejection information, and then route the content back to the original author or a shared workbasket.