Mission
Pega Knowledge
6 Modules
5 Challenges
5 hrs 30 mins
In this mission, you will become familiar with the benefits of content authoring and management with Pega Knowledge. Learn how to import content, work with templates, and maximize content reuse. Work through the content management life cycle as you create, approve, or publish content. Manage existing content and add multimedia to your help articles. You will also learn administrative tasks, including how to create and utilize content types during help content creation, and creating new taxonomy categories.
Available in the following mission:
Pega Knowledge overview
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Module
Pega Knowledge overview
4 Topics
35 mins
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Explore the features of Pega Knowledge™. Learn how to navigate the Knowledge portal and the content management Life Cycle.
Pega Knowledge authoring
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Module
Pega Knowledge authoring
3 Topics
30 mins
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This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other...
Approving and publishing Pega Knowledge content
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Module
Approving and publishing Pega Knowledge content
2 Topics
15 mins
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Learn about the process and the roles involved in approving and publishing draft content for Pega Knowledge. You also learn how to reject content, add...
Linking Knowledge articles to service cases
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Challenge
Linking Knowledge articles to service cases
4 Tasks
5 mins
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You have been asked to create content that provides customers with guidance through the process of remortgaging with U+ Bank. The goal of the content...
Authoring Knowledge articles with Pega GenAI
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Challenge
Authoring Knowledge articles with Pega GenAI
4 Tasks
5 mins
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As a prompt manager for Pega Knowledge, you are tasked with updating the prompts currently used by knowledge article authors in your organization. To...
Content administration
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Module
Content administration
10 Topics
1 hr 45 mins
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Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...
Performing administrative tasks in Pega Knowledge
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Challenge
Performing administrative tasks in Pega Knowledge
3 Tasks
10 mins
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U+Bank is implementing a new remortgaging process for their customers. A Taxonomy Manager has been tasked with ensuring that the Knowledge Management...
Managing content
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Challenge
Managing content
3 Tasks
10 mins
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You have been tasked with updating the Debit card security at U+ Bank article, modifying the content body to add instructions for potential fraud...
Worklists and Workbaskets
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Module
Worklists and Workbaskets
3 Topics
30 mins
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Learn to properly manage work using Worklists. Claim unassigned work from a workbasket, or transfer work between users to help manage the workload of...
Advanced authoring
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Module
Advanced authoring
3 Topics
25 mins
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In this module you learn how to import content into Pega Knowledge from an external source such as a legacy content system or a translation services...
Importing and exporting content
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Challenge
Importing and exporting content
3 Tasks
10 mins
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U+Bank is going through a reclassification of their help content. As a Super User you are tasked with importing the current knowledge base of articles...
