Module
Pega Knowledge authoring
3 Topics
30 mins
Beginner
Pega Customer Service '23
Pega Knowledge
Customer Service
Generative AI
English
This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other articles, and maximize content reuse with templates and snippets. Manage your content, edit articles without extra work, and archive or clone existing articles.