Mission
Pega Knowledge
5 Modules
3 Challenges
3 hrs 45 mins
In this mission, you will become familiar with the benefits of content authoring and management with Pega Knowledge. Learn how to import content, work with templates, and maximize content reuse. Work through the content management life cycle as you create, approve, or publish content. Manage existing content and add multimedia to your help articles. You will also learn administrative tasks and creating new taxonomy categories.
Pega Knowledge overview
-
Module
Pega Knowledge overview
4 Topics
35 mins
-
Explore the features of Pega Knowledge™. Learn how to navigate the Knowledge portal and the content management Life Cycle.
Pega Knowledge content authoring, approving and publishing
-
Module
Pega Knowledge content authoring, approving and publishing
4 Topics
40 mins
-
This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia and reference...
Linking Knowledge articles to service cases
-
Challenge
Linking Knowledge articles to service cases
4 Tasks
5 mins
-
You have been asked to create content that provides customers with guidance through the process of remortgaging with U+ Bank. The goal of the content...
Editing and managing content
-
Challenge
Editing and managing content
3 Tasks
10 mins
-
You have been tasked with updating the Moving your mortgage to U+ Bank article. You must update the content body to improve readability and add two...
Content administration
-
Module
Content administration
4 Topics
1 hr
-
Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...
Performing administrative tasks in Pega Knowledge
-
Challenge
Performing administrative tasks in Pega Knowledge
2 Tasks
10 mins
-
U+Bank is implementing a new process for articles that require expert approval. A system administrator must enable expert approval, and a Super User...
Worklists and Workbaskets
-
Module
Worklists and Workbaskets
2 Topics
25 mins
-
Learn to properly manage work using Worklists. Claim unassigned work from a workbasket, or transfer work between users to help manage the workload of...
Knowledge Management UI Kit to Constellation migration
-
Module
Knowledge Management UI Kit to Constellation migration
2 Topics
20 mins
-
Pega Knowledge™ release 26.1 introduces a Constellation-based application for content authors, replacing the classic UI Kit application with a cleaner...
