Module

Worklists and Workbaskets

3 Topics

30 mins

Pega Customer Service 8.8

Visible to: All users

Applies to: Pega Customer Service 8.8, Pega Knowledge 8.8

Learn to properly manage work using Worklists. Claim unassigned work from a workbasket, or transfer work between users to help manage the workload of knowledge articles.

Beginner

English

After completing this module, you should be able to:

Navigate the Pega KM Portal Worklists and Workbaskets.

Assign work to or from users of the KM Portal.

Available in the following mission:

Pega Knowledge v5

Topics

Worklists

5 mins

Workbaskets

5 mins

Transferring work

5 mins

Module Quiz

15 mins

Get help

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Worklists and Workbaskets

After completing this module, you should be able to:

Available in the following mission:

Topics

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