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Module

Arbitration fundamentals

2 Topics

30 mins

 Visible to: All users
Beginner Pega Customer Decision Hub 8.8 English
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After applying engagement policy rules, a customer might still qualify for more than one action. Learn how every Next-Best-Action weighs customer needs against business objectives to optimize decisions based on priorities set by the business.

 

After completing this module, you should be able to:

Describe what action arbitration is and how it works.
Explain how customer needs and business objectives are considered during arbitration.
Prioritize actions based on AI.

Practice what you learned in the following Challenge:

Prioritizing actions using AI v6

Available in the following mission:

Pega Customer Decision Hub Foundation v6

Topics

Action arbitration

10 mins

Action prioritization with AI

15 mins

Module Quiz

5 mins

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