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Business agility in 1:1 customer engagement overview

2 Topics

15 mins

Pega Customer Decision Hub 8.7
Visible to all users
Beginner Pega Customer Decision Hub 8.7 Pega Customer Decision Hub 8.6 Pega Customer Decision Hub 8.5 English

Familiarize yourself with the tools and processes used to manage business changes in Pega’s 1:1 Customer Engagement solution. Learn about Pega 1:1 Operations Manager and its role in delivering business agility.

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After completing this module, you should be able to:

Describe business agility and its importance in one-to-one customer engagement
Distinguish between business-as-usual and enterprise changes
Describe the steps involved in managing business changes in one-to-one customer engagement

Available in the following mission:

Business Agility in 1:1 Customer Engagement

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