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Module

Call transfers

2 Topics

15 mins

Visible to all users
Intermediate Pega Customer Service 8.4 Pega Customer Service 8.5 Pega Call 8.4 Pega Call 8.5 English

Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction Portal.

After completing this module, you should be able to:

Identify the types of transfers
Define the difference between warm and blind transfers
Transfer a call

Available in the following mission:

Pega Call

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