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Module

Call transfers

2 Topics

15 mins

 Visible to: All users
Intermediate Pega Call 8.8 Pega Call 8.7 Pega Customer Service 8.8 Pega Customer Service 8.7 English
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Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction Portal.

After completing this module, you should be able to:

Identify the types of transfers
Define the difference between warm and blind transfers
Transfer a call

Available in the following mission:

Pega Call v4

Topics

Transfers

5 mins

Completing a call transfer

5 mins

Module Quiz

5 mins

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